How to Conduct Effective Customer Satisfaction Surveys customer feedback loop customer surveys Jan 14, 2025

Article written for Print Monthly Magazine

Let’s face it, running a print business can be highly competitive so it’s important to understand the needs and expectation of our customers. From my own experience with the businesses I work with, using customer surveys is only something...

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Why Surrounding Yourself with Like-Minded People is Essential accountability business growth mastermind groups mentoring peer support Jan 06, 2025

As professionals in the printing industry, we often focus on operations, sales, and technology—but one key driver of success is often overlooked: the company we keep. The conversations we have, the energy we share, and the support we receive from those around us play a pivotal role in our...

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Navigating The Printing Industry With ADHD adhd printing industry Nov 27, 2024

Over the last year, I've seen a significant rise through my coaching relationships with people in our Industry being diagnosed with ADHD. For those affected, it's been an eye opener to understand why they behave the way they do and from my own perspective, it's caused me to change my coaching...

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Managing Expectations and Finding Your Tribe in the Printing Industry community Nov 26, 2024

As a Print Coach, I've had countless conversations with print business owners about the challenges they face, not just in business but in life in general. One of the most common struggles is managing the expectations we have of the people closest to us. It can be a sensitive subject, but a...

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The Challenge of Knowing When to Expand Your Team business growth print hr team expansion Nov 05, 2024

Article written for November 24 Issue of Print Monthly Magazine

In my years of coaching within the printing Industry, a challenge I see many business owners face, and in fact, I’ve helped many overcome, is knowing when the right time is to expand the team. The timing of this can play a huge...

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Taking a Balanced Approach with Trade Suppliers print companies print partnerships printing trade suppliers Jul 30, 2024

Article written for Print Monthly Magazine

This month I wanted to shed some light on an everyday issue I witness within the printing industry, conflict between printing companies and their trade suppliers. I’m very fortunate to have sat on both sides of the fence and I guess the aim of...

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Business Leadership Lessons from Ted Lasso building positive culture business leadership print coach printing industry Jul 24, 2024

Up until a couple of weeks ago, I'd never even heard of the TV Show Ted Lasso. I'd been listening to a radio show where the presenter who'd also just discovered it was touting it as one of the best programs he'd ever seen. Curious to see what it was all about, I started on episode 1 that evening...

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5 Ways to Stay Ahead of Your Competition in the Garment Decoration Business business coaching garment decoration print coach printsales Jul 17, 2024

 Article written for Printwear & Promotion Magazine

In this month’s issue of Printwear & Promotion, I wanted to share with you some

ideas to consider that will give you a competitive advantage over your competitors

and hopefully plant some seeds about how you approach your...

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Ethical Selling: The Key to Long-Term Success in Print Sales business coach relationship building sales training Jan 08, 2024

Success in selling print is often measured by the ability to close deals and generate sales revenue however, amid the pursuit of profit, the significance of ethical selling can sometimes be overshadowed. As a business coach here in the printing industry, I emphasise to print business owners that...

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Is Your Networking NOT Working? business coach business networking networking tips print partnerships Nov 27, 2023

It’s something we all know we should do, yet many of us shy away from attending networking events due to lack of time or from the fear of stepping into presumptuous stuffy rooms with clique business people. In truth though, printing companies traditionally will always do very well from...

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Gain More Productivity with a Strong Morning Routine business coach fat frog miracle morning morning routine productivity Oct 15, 2023

Like many of us did during the pandemic, whilst there were many sad outcomes around the world,
there were also some things that happened that brought joy to our lives. Everything slowed down,
we got to spend more time with friends and family and if you are anything like me, you took time to
reflect...

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Is it Wise to Give Discounts to Your Customers? customer discounts selling strategies Nov 15, 2022

As a print business, offering discounts to customers can be an effective way to drive sales, build customer loyalty, and attract new customers. However, there are both pros and cons to offering discounts, and it’s important to consider these carefully before deciding whether or not to...

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