Do you ever look at your team and wonder why they don't seem to care about the sales figures as much as you do? 

It is a common frustration for business owners. You are obsessing over the monthly target, checking the bank balance, and losing sleep over the pipeline. Meanwhile, your team seems to cl...

It is 10:30pm. You are sitting on the sofa, trying to unwind after a long day at work when your phone buzzes…

You can’t resist a look, and as usual, it is a client. They have a quick question about an installation or a quote. The question for you is, do you answer it?

For many of my clients, and I...

You’ve spent hours crafting the perfect newsletter. You’ve obsessed over the subject line. You’ve tinkered endlessly with the layout. But when you eagerly check your stats the next morning, hoping to see thousands of engagements, are you too often disappointed?

While you focus all your energy on ma...

In my previous blog, I discussed those sneaky “quick tweaks” that chip away at your profit. The two-minute design changes that actually take twenty. But here’s the thing. If you’re not tracking those minutes, you’re probably losing money in areas you haven’t even noticed yet.

And what is one of the...

Here's something that I bet sounds familiar to many of you.

You're doing all the things you’re told to do. You're networking every week. You're posting regularly on social media. You even have people coming up to you saying, “I see you everywhere.”

You've got loads of exposure... but exposure does...

“Oh, I’m glad I caught you. Would you mind just swapping this image file into the design, It should only take a couple of minutes.”

How many times a day do you receive something similar to this from your clients?  It all sounds so innocent. So reasonable. But I would argue that dealing with these r...

This year I’ve got the huge privilege of being one of the PRINTING United Expo All Stars  and the funny thing is, it’s actually my first time ever attending! I’ve heard so many people in the industry talk about how it’s the one event you just can’t miss, and now I finally get to see it for myself.

Between managing staff holidays, emails, and firefighting, a coaching client this week hadn't made space in their diary for the deep work their business needed.

We fixed that in 10 minutes: a weekly 2-hour focus sprint, away from the office.

No phones. No distractions. Just progress. Sound simpl...

Issue #1: Staying Front of Mind — and Why It Matters More Than Ever

🧠 They Didn’t Leave… They Just Forgot You

I spoke with a coaching client this week who lost a customer—not due to poor service or pricing, but because the client simply forgot about them.

In the rush of a deadline, the customer...

As a business owner, you can’t expect your company to grow if the people powering it are stuck in the same day-to-day routine and feel undervalued. Disengagement and high turnover often stem from a lack of investment in staff development. When you make learning part of your culture, you empower your...

This was one of my biggest weaknesses when I ran my print company. Let's face it, it's easy to get caught up in the day-to-day. Getting quotes out the door, hitting deadlines, keeping on top of emails, staff calling in sick, and customers turning up unannounced. Before you know it, the week has gone...

Most print business owners I meet are incredibly good at what they do. You know how to produce stunning results, hit impossible deadlines, fix breakdowns on the fly, and win clients with a quick turnaround.

But here’s the bit no one warns you about: Being great at print doesn’t mean you’re ready to...